Recoveriescorp wins ‘Service Provider to the Insurance Industry’ Award

Recoveriescorp has received a major industry endorsement for outstanding service, winning the ‘Service Provider to the Insurance Industry’ award in the 2015 ANZIIF Awards announced in Sydney on 19th August 2015.

This is the third time recoveriescorp has won this prestigious award, having previously won the award in 2011 and 2013. 

The Australian and New Zealand Institute of Insurance and Finance awards measure best practice and achievement in service provision. Recoveriescorp was the only insurance claims recovery company to become a finalist in the Service Provider category.

Recoveriescorp’s Insurance Business Unit provides a full range of motor and property claim recovery services to Australia’s best known insurers, and is Australia’s largest outsourced insurance claims recovery business.

A complete end-to-end service is provided to clients through claim recovery, instalment book management, litigation management, catastrophe support, performance and benchmark reporting and closed file audits.

David Mond, Managing Director & CEO of recoveriescorp, said the win acknowledged the hard work and dedication of the recoveriescorp team in servicing our clients. “We are known for innovation, responsiveness to client needs and flexibility,” Mr Mond said. “We focus both on incremental continuous improvements to refine our services, and larger innovations to improve overall outcomes.”

The company conducts an annual Client Listening Project, with independent researchers interviewing clients to ascertain their satisfaction with the services provided and to identify areas for further improvement. In the 2015 research, recoveriescorp achieved an outstanding Net Promoter Score (NPS) of +52.5, a result that sets the company as the benchmark for other business to business organisations on the database. Clients universally placed recoveriescorp in the ‘trusted partner’ quadrant and cited the company’s key strengths as the quality of personnel, the approach to relationship management, the values based culture that ensures honest and transparent client relationships and the innovation in analytics and reporting.